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Law firm partners and managers will likely agree that whatever the firm can do to improve client service ultimately makes sense for the firm’s bottom line. Yet, they will argue that an investment in case management is not worth the return, especially in the short term. Such thinking may be shortsighted, but it is not without precedent.
History is full of examples where a change which ultimately provided quantum productivity advances initially provided few short-term results. For example, look at word processing. One would be hard pressed to find anyone today who doesn’t think that word processing software provides a huge improvement over the typewriter. But 20 years ago, a seasoned typist was easily far more productive than someone just learning all the keyboard commands which word processing required. Thankfully,most businesses could see the long-term benefits that word processing would ultimately deliver.
Likewise, case management is not a one-time deployment that will perfectly align everyone and every process overnight. Done properly, case management creates a framework for the entire firm to operate as a more cohesive and consistent organization. And over time, the system will mature to become an indispensable tool for partners, associates and staff in their daily work. Therefore, the ROI for case management can be measured according to the following sort-term and long-term benefits.
The early adopters of case management systems were those law firms that billed on contingency or flat fees. They clearly understood that automating routine tasks and being more organized would allow them to handle more cases in less time, and in some situations, with fewer staff. These efficiencies quickly translated into a more profitable practice.
Interestingly, and perhaps unexpectedly, these case management pioneers also experienced side benefits beyond an improved the bottom line. As it turns out, case management programs are equally effective as client and staff management systems.
For instance, quicker access to caserelated information, knowing a case’s status in a matter of seconds, the ability to review correspondence history at a glance, and being able to recount details of the last contact any staff member has had with the client makes one appear very well informed. Clients think the attorney (or any staff member) has their file open right there every time they call, while in reality the physical file is in a cabinet or drawer somewhere. As a result, each interaction with the firm strengthens the client relationship and reaffirms the client’s decision to choose the firm in the first place.
Further, many firms use the workflow features of a case management system to develop and document accepted or preferred ways of handling certain matters or issues, including precedents. These guidelines may be the same for the entire firm, but more often will vary from one practice group to another. Using a case management system as an integral part of a new hire’s on-boarding experience provides an ideal and consistent framework for training new associates, paralegals and support staff. Likewise, case management workflow preserves and shares the vast and valuable knowledge base the firm has accumulated over the years. This is especially vital as lawyers leave the firm.
In the face of competitive pressures, law firms may espouse the virtues of improving efficiencies, yet do nothing to change the status quo. Some firms adhere to an “If it’s not broke, don’t get case management” philosophy. And if the firm generates the majority of its revenue from hourly billed fees,where is the incentive to do a task more quickly?
Legal case management software programs have been around since years. In the years since then,thousands of law firms and other legal offices have purchased a variety of case management systems with expectations of improving information sharing among staff, increasing work process efficiencies and providing better client service. Success stories which demonstrate the benefits of implementing case management are widely available and well documented.
Still, for some law offices, using a case management system is something they have either investigated(or rejected) or have never even considered. While virtually every firm claims to be a technology leader these days, what is it about case management that, for some, falls short of its promise? Have the experiences of those who tried and failed caused others to be cautious? Or are there other concerns that stand in the way of case management’s acceptance?
The answer begins and ends with the client. Today,more tech-savvy clients know law firms have access to process-improvement systems like case management. Consequently, they expect and demand efficiencies. The point is delivering better client service is how law firms will attract and retain clients.Continuing to operate under a “business as usual” approach is not an option.
The Legal Management System gyrates around the Case, Client, Contacts, document and financial databases.The system is integrated with document and spreadsheet management system which ensures familiarity to integrate legal information into the application.
All Case/Client details are available at the click of a button. Complete Case files are accessible from your browser. Legal Management System eliminates much of the stress associated with the organization of office files and document management, and therefore encourages high quality office practices.
RnR DataLex Rujul-Legal Management System is developed keeping efficiency and cost-effectiveness in mind.The application provides different tools for maintaining legal firm requirements ex. case/matter management, project management, timesheet management, client management, user management,contact management, document management, schedule management, financial management, business intelligence features like dashboard, reporting, various analytics, etc.
Substantial Precedent and Court Form document management library, tailored to your business and legal jurisdiction, features to create and upload comprehensive legal letters and electronic documents forms to suit your needs. Your firm will experience a significant reduction in time spent completing document assembly and management tasks.
Online document storage in various formats and spreadsheets. Watch it complete in seconds using the case information, while being stored online for later use in the correct case/matter.
Admin can easily review all the financial information related to each case/matter. System customization as per organization needs. Configurable user experience and distributed system for secured data. This application is very much secure because it is tracking the user login information along with user’s work process. So admin can easily review the track records.Supervisors can review all information related to case/matter, financials, resources, appointments and documentations.
RnR DataLex Rujul-LMS mobile is OneTouch application developed using platform independent technology projecting compatibility with iOS, and Android, Blackberry and Windows mobile platforms.Connect to the office on the move, from home or abroad using mobile interface. Once online you can check events/tasks/to do, browse over case files and update different statuses.